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Privacy Policy

Last updated: 11 July 2026

1. Introduction

Northstone Renovations ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard information you share with us through our website and enquiry forms.

2. Information We Collect

When you submit an enquiry we may collect: your name, email address, phone number, postal address, project details (such as type, scope and budget), and any additional information you choose to provide.

3. How We Use Your Information

  • To respond to your enquiry and provide quotes
  • To schedule consultations and site visits
  • To send relevant project updates and follow-ups
  • To improve our services and customer experience

4. Automated Processing

Our enquiry system uses automated tools to acknowledge submissions, qualify project requirements and route enquiries to the appropriate team member. These tools are operated under our control and your data is not sold to third parties.

5. Data Retention

We retain enquiry data for as long as necessary to deliver our services and meet legal obligations. You may request deletion of your data at any time.

6. Your Rights

You have the right to access, correct or delete the personal data we hold about you, and to object to or restrict its processing. To exercise these rights, contact us at hello@northstone-renovations.example.

7. Cookies

Our site uses essential cookies to function correctly and analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.

8. Contact

For any questions about this policy, contact us at hello@northstone-renovations.example.